Your Information Security – our Top Priority

We guarantee:

Continuous safeguarding of the confidentiality and integrity of your information

  • Our solutions are hosted by us with support from a dedicated hosting partner
  • We own, secure and control all servers and infrastructure ourselves. CIM is hosted at geographically separated and strictly secured data centres located in Norway; no data is stored in a commercial cloud
  • We, our partners and customers perform regular security tests on our solutions – product as well as system
  • Customer installations are strictly separated. Contents and information access is controlled by the customer themselves.
  • All data traffic between users and CIM is encrypted
  • Upgrades are performed free of charge, seamlessly and continuously and in dialogue with our customers


Continuous availability to your information

  • We monitor all our installations 24/7/365
  • We can provide high-security hosting with EMP Security Level 2 
  • We provide a 24/7 on-call service for operational interruptions and a dedicated emergency response organisation
  • We offer critical support 24/7/365
  • We continuously monitor both servers and infrastructure, with automatic notification of any non-conformances
  • We perform geographically redundant daily backup of all data
  • All operational components are supplied by reputable suppliers


Security management

  • We practise what we preach – our security management system is our product
  • All aspects of our operations and our management system are certified for the following standards:
    • ISO 9001:20015 (quality management systems)
    • ISO 27001: 2013 (information security management)
  • We are subject to the Norwegian Security Act due to our and our products involvement in national security and emergency preparedness:
    • CIM is the chosen crisis management system for the public Norway, hence One Voice is approved and authorised as a supplier
    • Our employees, our dedicated hosting partner and selected partners have Norwegian national security clearance
    • We authorise, test and audit all employees, partners and suppliers involved